Essential Key Worker Special Offer

'Thank You' Discount

It's been a very tough time for many during the pandemic, but those who have needed to remain going out to work throughout have borne the burdened more than most. Sadly, it is beyond my scope to ensure those who deserve it most get some well deserved time off or a pay rise. The best I can do, apart from saying thank you to all Essential Key Workers, is to offer at least some of you who have been in this situation a substantial discount should you be seeking some relief from stress, exhaustion and/or physical aches and pains.

I truly hope that this Special Offer helps some of those who will benefit the most from taking a little time out to focus on their own wellbeing for a while, especially where they may otherwise not be able to afford treatment.

Essential Key Worker Appointment Costs under this Special Offer

Under this Special Offer there is no difference in price between an Introductory Appointment and a Single Appointment, but prices do vary depending on your chosen Treatment Location and Appointment length, as detailed in the tables below:

North London Clinic: Essential Key Worker Appointment Costs Table

Choose your

Appointment

Essential Key Worker

Appointment Cost

 Discount per Appointment

1 hour Appointment

£50.00

£15.00

90 minute Appointment

£75.00

£22.50

2 hour appointment

£100.00

£30.00

Discounts shown and available in the North London Clinic: Essential Key Worker Appointment Costs Table above are always in relation to the current North London Clinic: Single Appointment Costs Table

Central London Clinic: Essential Key Worker Appointment Costs Table

Choose your

Appointment

Essential Key Worker

Appointment Cost

 Discount per Appointment

1 hour Appointment

£55.00

£15.00

90 minute Appointment

£82.50

£22.50

2 hour appointment

£110.00

£30.00

Discounts shown and available in the Central London Clinic: Essential Key Worker Appointment Costs Table above are always in relation to the current Central London Clinic: Single Appointment Costs Table

Eligibility to receive this Essential Key Worker Special Offer's Discounted Appointment Costs

Eligibility Requirements

This Special Offer should only be requested where the Attending Client is or was an Essential Key Worker, and does not rely on the Appointment Owner also being an Essential Key Worker where these are two different individuals.

In order for this Special Offer's Discounted Appointment Costs to be applied and received, the Attending Client must:

  • either be one of those detailed within the accordion under the Essential Key Workers List heading below, in which case they will be considered Automatically Eligible; or, alternatively the Appointment Owner, or where relevant their Attendee, must already have received agreement in writing from Focused Therapy London that the relevant individual is currently able to receive this Special Offer under Pre-Agreed Eligibility; and
  • have continued to work or volunteer in their Essential Key Worker role throughout at least one of the following three following English lockdown periods ('Lockdown Periods'):; and
  • ~ Lockdown Period 1: 26 March - 23 June 2020
    ~ Lockdown Period 2: 5 November - 2 December 2020
    ~ Lockdown Period 3: 6 January - 21 June 2021

  • have worked from their usual workplace (not including working from home) on a standard basis throughout at least one of the Lockdown Periods, except where temporarily required to self-isolate due to Covid-19 symptoms or exposure in accordance with UK government guidelines or laws which applied at the relevant time; and
  • have experienced frequent close physical proximity to and/or frequent physical interaction with the general public or other colleagues in an indoor work based environment, a work related vehicle, outdoor based work environment or on the doorstep (e.g. food delivery drivers and postal workers) whilst undertaking their job or voluntary role; and
  • provide Focused Therapy London with the relevant Supporting Documentation agreed to in advance with Focused Therapy London, before or at the start of their first Confirmed Appointment scheduled with this Special Offer applied to it, to confirm both their identity and that they have worked or volunteered in the relevant Essential Key Worker role throughout at least one or more of the Lockdown Periods (as required)

Essential Key Workers List

To see who is able to receive a Confirmed Appointment applying this Essential Key Worker Special Offer, but only where they are able to provide the required Supporting Documentation, please refer to the Essential Key Workers List detailed in the accordion below:

Focused Therapy London is aware that the below list of Essential Key Workers is by far from a full list of all Essential Key Worker jobs and voluntary roles.

As only a limited amount of Appointments are able to be provided during any given four week period, at least on an initial basis, it has been necessary to limit availability to receive this Special Offer to those who have likely been amongst the most disproportionately affected by the pandemic within each of the London boroughs and their surrounding areas Focused Therapy London works from.

Where your Essential Key Worker job or voluntary role is not listed below, please ensure to read the Where your Essential Key Worker job or voluntary role is not on the list above section below, as information provided under this section details the circumstances under which this Special Offer may be able to be extended to apply to you where sufficient unbooked Appointment slots remain available.

Essential Key Worker list

All of the following Essential Key Workers are considered Automatically Eligible to apply this Essential Key Worker Special Offer to a Confirmed Appointment:

All NHS and social care staff
including:

  • doctors, nurses, midwives, phlebotomists, coroners, paramedics, social workers, care workers, and other frontline health and social care staff, including community pharmacists and their staff, students on clinical placements, retired and student medical staff (working in NHS hospitals due to the pandemic)
  • the support and specialist staff required to maintain the UK’s health and social care sector, including technicians, healthcare assistants, ward staff, care home staff, orderlies, receptionists, administrative staff, housekeeping staff, cleaning staff, catering staff, volunteers and unpaid carers
  • NHS blood and transplant frontline staff, including blood donation staff, specialist nurses for organ donation and staff running therapeutic apheresis services in NHS hospitals
  • those providing NHS dental treatments, including NHS dentists, their assistants, administrative staff and cleaning staff
  • those coordinating, assisting and providing Covid-19 vaccinations in registered vaccination sites whether static or mobile, as well as those providing vaccination within the community
  • personal care assistants, friends and family carers, anyone receiving carers allowance, domiciliary carer workers, community support and outreach workers, care home and community care volunteers

Essential public and charitable services
all of the following whose work or volunteer role is based in London:

  • public health and environmental staff involved with disease prevention and control, including specialist community public health nursing
  • fire and emergency services
  • rank and file members of the Metropolitan Police and City of London Police services
  • prison officers
  • public health and environmental staff involved with disease prevention and control, including specialist community public health nursing
  • charity workers and volunteers delivering critical frontline services, including food bank services
  • St John's Ambulance staff and volunteers involved in the pandemic response
  • Royal National Lifeboat Institution (RNLI) staff and volunteers

Education and childcare
all of the following whose work or volunteer role is based in London:

  • support and teaching staff, including head teachers, nursery teachers, school teachers, college teachers and teaching assistants
  • social workers
  • specialist education professionals
  • education administrative support staff, school bus drivers, canteen staff, cleaning staff and education based volunteers

Funeral and crematorium
all of the following whose work or volunteer role is based in London:

  • funeral directors, funeral arrangers, undertakers, funeral attendants, crematorium technicians, crematorium assistants
  • cleaning staff, grounds preparation and maintenance and people responsible for the management and transportation of the deceased

Transport
all of the following who work or volunteer for Transport for London:

  • London underground, bus, DLR, tram and ferry drivers
  • those who have remained in close direct contact with passengers on a daily work basis, such as platform staff, ticket inspectors, compliance staff and deckhands

Food and Essential Goods
all of the following whose work or volunteer role is based in London:

  • shop floor based supermarket and essential shop managers and assistant managers, delicatessen and bakery workers, cashiers, customer service representatives, shelf stackers, food packers
  • shop floor based security staff
  • supermarket and other food based delivery drivers
  • those processing Covid-19 swabs to provide positive or negative test results such as PHE lab workers
  • HGV drivers transporting food, drinks and essential goods (delivering to or from London locations)

Frontline local authority
all of the following whose work or volunteer role is based in London:

  • those working with vulnerable children and adults, victims of domestic abuse, the homeless and rough sleepers
  • voluntary sector staff or volunteers directly providing substance misuse treatment

Other services
all of the following whose work or volunteer role is based in London:

  • 999 and 111 essential services workers
  • Royal Mail postal workers
  • waste collectors

Where your Essential Key Worker job or voluntary role is not on the list above

Should you find your Essential Key Worker job or voluntary role is not listed above, the only way to receive an Appointment under this Essential Key Worker Special Offer is to send a Query requesting that this Special Offer be extended to apply to either you or your chosen Attendee and receive written confirmation from Focused Therapy London that this is agreed to.

Focused Therapy London remains open to extending this Special Offer to other Essential Key Workers, on a case by case basis, where they have worked or volunteered as an Essential Key Worker (as detailed within this external website link: naht.org.uk) over at least two of the Lockdown Periods where enough unbooked Appointment slots remain available to accommodate this extension.

Where an extension of this Special Offer is agreed to in writing by Focused Therapy London in relation to a planned Attending Client, granting them Pre-Agreed Eligibility, please be aware a Confirmed Appointment applying this Special Offer will only be able to be scheduled one week or less in advance of the current date. Additionally, where any unbooked Appointment slot availability becomes more limited going forward, any Pre-Agreed Eligibility may be withdrawn on either a temporary or permanent basis.

Information that must be provided when requesting an Appointment applying this Special Offer

At the time of making any new Appointment Booking Request to schedule a Confirmed Appointment, or requesting to put in place an Appointment Arrangement, where any request is made to apply this Special Offer, the following information will need to be provided in relation to the planned Attending Client's Essential Key Worker role:

  • their first name and surname; and
  • their job or voluntary role title; and
  • the nature of the job or voluntary role that they have undertaken (where this is not obvious from the above title); and
  • that this role was undertaken in London (except where they are NHS Staff) during the relevant Lockdown period (making it clear that it was not undertaken on a home working basis); and
  • confirmation of the dates this job or voluntary role was undertaken, ensuring it is clear that these dates cover in full at least one or more of the required Lockdown Periods (as required)
  • details of the Supporting Documentation that can be shown to Focused Therapy London, by no later than the start of their first Confirmed Appointment applying this Special Offer, to confirm their Eligibility to receive this Essential Key Worker Special Offer's relevant Discounted Appointment Cost

Examples of the types of Supporting Documentation that will be required

When attending their first Confirmed Appointment applying this Special Offer, the Attending Client will be required to provide Supporting Documentation to confirm their Eligibility as an Essential Key Worker who worked through at least one or more Lockdown Periods (as required) in order for this Essential Key Worker Special Offer's Discounted Appointment Costs to be able to be received.

Examples of the types of Supporting Documentation Focused Therapy London may require for this purpose are as detailed in the accordion below, along with additional details of what happens should the Attending Client not provided or be unable to provide sufficient Supporting Documentation to Focused Therapy London to confirm all required aspects of their Essential Key Worker role:

Anyone attending an Appointment scheduled under this Special Offer will need to show Supporting Documentation that confirms both their identity and that they worked in their Essential Key Worker job or voluntary role throughout the required amount of Lockdown Periods, as was notified to Focused Therapy London when their first Confirmed Appointment under this Special Offer was requested to be scheduled, or put in place under any Appointment Arrangement.

This Supporting Documentation must be provided (for brief viewing purposes only) to Focused Therapy London by no later than at the start of the Attending Client's first Confirmed Appointment applying this Special Offer in order for this Confirmed Appointment to be able to benefit from the Essential Key Worker Special Offer's relevant Discounted Appointment Cost.

Supporting Documentation

Examples of the type of Supporting Documentation you, as the Attending Client, are most likely to need to shown to Focused Therapy London are as follows:

Photographic Identification
Any of the following as long as they are currently valid:

  • your passport; or
  • your photo card drivers licence; or
  • your CitizenCard; or
  • your work pass or gym pass - as long as it includes both your name and a clear photograph of you; or
  • your photograph, full name and job title on an legitimate business, organisation or voluntary service website page (this does not include social media profiles, e.g. facebook, twitter, instagram etc) - you can find an example here as shown on this Website: Example. Where this is the option you chose, you will need to provide the relevant website link in advance so that Focused Therapy London can confirm this will be sufficient to confirm your identity when arriving at your Confirmed Appointment

Confirmation of your Essential Key Worker job or voluntary role and relevant lockdown dates
Any of the following are examples only, but would usually be considered sufficient:

  • your job contract, and as many payslips as are required to clearly show that you were paid to work in this role over at least one or more Lockdown Periods (as required); or
  • a letter signed by your supervisor at the relevant work or voluntary organisation, on their letter headed paper, which clearly states your full name, the nature of your Essential Key Worker work or voluntary role and confirming both the location(s) and dates it was undertaken which cover any one or more Lockdown Periods (as required); or
  • official government documentations showing receipt of Carer's Allowance and that payments continued to be received throughout one or more of the relevant Lockdown Periods (as required)

If none of the above are available, please advise Focused Therapy London what Supporting Documentation could be provided and where this is confirmed as sufficient, you will be able to show this documentation instead.

Please note: Focused Therapy London has no interest in knowing how much you are paid, so any showing of specific wage or payment figures is not required, just enough to confirm the amount received was not zero! All that is required is visual confirmation that:

  • you remained working or volunteering in your Essential Key Worker role for the relevant organisation or as a Carer throughout one or more of the Lockdown Periods (as required); and
  • the organisation that made payment (i.e. company, charity or UK government) where payment was received in relation to your Essential Key Worker role; and
  • the dates any payslip or payment confirmation shown covers, and where a payslip, the hours of work undertaken during that time

Any area showing specific wage or payment figures can be partially covered. The same would apply to any job contract shown and only the relevant section of page or pages to confirm the required information available to view.

Where the required Supporting Documentation is not shown or proves insufficient to confirm Eligibility status

It is always recommended that any Supporting Documentation detailed in the above section is provided to Focused Therapy London electronically in advance of the Attending Client arriving for their first Confirmed Appointment if there is any doubt that the Supporting Documentation they plan to provide may not be sufficient to cover Focused Therapy London’s requirements; or, they may forget to bring it with them. Where providing electronic copies clear photographs, scans or digital versions of the Supporting Documentation that is required can either be emailed or messaged in numerous different ways to Focused Therapy London for pre-checking purposes. Where this occurs, Focused Therapy London is able to notify the sender by reply if the electronic copies are considered sufficient in advance, as long as they are received by no later than 24 hours in advance of the Appointment Start Time of the Confirmed Appointment.

Data Security relating to Photographic Identification: Some forms of photographic identification, such as an electronic copy of a Passport, Drivers Licence or CitizenCard, can be used by the unscrupulous for identity fraud purposes. On this basis, Focused Therapy London requests that these forms of photographic identification are only shown in person and not provided by electronic copy unless necessary to ensure no potential risk. Where you choose to send electronic copies of a Passport, Drivers Licence or CitizenCard you will be doing so at your own risk, and should ensure that you block out unnecessary data; ensure you are using end-to-end encryption, protect the file with a password, or use a file hosting service; as well as ensuring to confirm that you are sending it to the correct contact details to mitigate any potential risk.

Where the Attending Client does not show the required Supporting Documentation to Focused Therapy London by no later than at the start of their first Confirmed Appointment under this Special Offer, or where it the Supporting Documentation shown at this time but is insufficient to cover Focused Therapy London’s requirements for any reason, the Attending Client will need to make any additional payment to Focused Therapy London necessary to bring the cost of their Confirmed Appointment up to its equivalent currently advertised Standard Prices Appointment Cost instead, as detailed within the relevant Appointments Website page, in order for it to be possible for them to receive treatment.

Where this additional payment is made to Focused Therapy London by the Attending Client, it will be available to the Attending Client, as either a Refund or Credit of this additional payment (as appropriate), where they provide Focused Therapy London with electronic copies of the required Supporting Documentation, which are sufficient to confirm the Attending Client’s Eligibility status, within 48 hours of the Appointment Start Time; or, where this is not received by Focused Therapy London within this 48 hour timeframe, this Confirmed Appointment will instead be charged at Standard Prices and this additional payment will now form part of its amended Full Appointment Cost.

Where instead the Attending Client chooses not to, or is unable to, make any required additional payment to Focused Therapy London at the start of the Confirmed Appointment in Cash (exact change only), no treatment will be provided and this Confirmed Appointment will instead become a Missed Appointment with any now overdue payment of its relevant Essential Key Work Appointment Cost still due for payment by the Appointment Owner where not already received by Focused Therapy London.

Essential Key Worker Special Offer Terms

With the exception of the following Essential Key Worker Special Offer Terms ('EKW Special Offer Terms'), which make additions to and/or variations of the Terms of Service, in all other respects any Confirmed Appointment scheduled with this Essential Key Worker Special Offer ('EKW Special Offer') applied to it will be the same as detailed on the Introductory Appointment or Single Appointment pages based on which type of Appointment it is, but will benefit from the appropriate Essential Key Worker Appointment Cost detailed in the relevant table above:

  • All information provided on this page, including the Essential Key Worker Appointment Costs under this Special Offer ('EKW Appointment Costs') section above, and Eligibility to receive this Essential Key Worker Special Offer's Discounted Appointment Costs ('Eligibility') section above, form part of these EKW Special Offer Terms, and as such all information on this page must be read in conjunction
  • There is no restriction to the amount of Confirmed Appointments with this EKW Special Offer applied to them an Attending Client is able to attend whilst this Special Offer is currently advertised on the Website, as long as they are either Automatically Eligible to receive this Special Offer; or, their Pre-Agreed Eligibility has already been confirmed by Focused Therapy London and has not currently been withdrawn
  • Where the Attending Client has Pre-Agreed Eligibility as detailed under the Eligibility section above, a Confirmed Appointment can only scheduled one week or less in advance of the current date. Additionally, where any unbooked Appointment slot availability becomes more limited going forward, any previous extension of this EKW Special Offer agreed to may be withdrawn on either a temporary or permanent basis by Focused Therapy London in relation to this Essential Key Worker as detailed under the Essential Key Worker List accordion within the Eligibility section above
  • The Appointment Owner is responsible for ensuring that this EKW Special Offer is only requested to be applied to an Appointment Arrangement or any request to schedule a Confirmed Appointment where the Attending Client is an Essential Key Worker who has the required Essential Key Worker Eligibility status; and, on the basis that this Attending Client's is able to provide the required Supporting Documentation, as detailed within the Eligibility section above
  • Where the required Supporting Documentation in relation to the Attending Client is not provided either in advance in electronic format, or shown to Focused Therapy London by no later than the start of the first Confirmed Appointment applying this Special Offer; or, where any of the Supporting Documentation shown is not sufficient to confirm the Attending Client's Essential Key Worker eligibility status, the Attending Client will be required to make any additional payment in Cash (exact change only) to Focused Therapy London necessary to bring the cost of this Confirmed Appointment up to its equivalent currently advertised Standard Prices Appointment Cost instead as or on behalf of the Appointment Owner, as detailed on the relevant Introductory Appointment or Single Appointment Website pages, in order for it to be possible for the Attending Client to receive treatment during this Confirmed Appointment
  • Under any circumstances an additional payment that is necessary to be made to Focused Therapy London is paid by the Attending Client in order to receive treatment during their Confirmed Appointment, this additional payment will be available to the Attending Client, as either a Refund or Credit of this additional payment (as appropriate), where they provide Focused Therapy London with electronic copies of the required Supporting Documentation, which are sufficient to confirm the Attending Client’s Eligibility status, within 48 hours of the Appointment Start Time; or, where this is not received by Focused Therapy London within this 48 hour timeframe, this Confirmed Appointment will instead be charged as Standard Prices and this additional payment will now form part of its amended Full Appointment Cost
  • Where for any reason the Attending Client is unable to, or chooses not to, make any necessary additional payment to Focused Therapy London in order to receive treatment during their Confirmed Appointment, no treatment will be provided and this Confirmed Appointment will instead become a Missed Appointment with any Overdue Payment of its originally notified relevant Essential Key Worker Appointment Cost still due for payment by the Appointment Owner where this has not already been received by Focused Therapy London
  • Where an Attendee is the scheduled Attending Client of a Confirmed Appointment put in place with the ESK Special Offer applied to it, it is the Appointment Owner's responsibility to ensure their Attendee is fully aware of these EKW Special Offer Terms; the Supporting Documentation they will be required to shown to Focused Therapy London and when this needs to occur; as well as the additional payment this Attendee will be required to make payment of in Cash (exact change only) to Focused Therapy London at the start of their Confirmed Appointment under this Special Offer should they not show the required Supporting Documentation in full to Focused Therapy London at the start of the Confirmed Appointment; or, where the Supporting Documentation they show is not found to be sufficient to confirm their Essential Key Worker Eligibility status in accordance with the details provided in the Eligibility section above, to prevent this Confirmed Appointment becoming a Missed Appointment
  • It is only possible to make a new Appointment Booking Request requesting to apply this EKW Special Offer to an Appointment and receive this Special Offer’s discounted costs whilst this EKW Special Offer is currently advertised on the Website
  • Where this ESK Special Offer has already been apply to any Confirmed Appointment before this Special Offer is removed from the Website, this Confirmed Appointment will still be available to have this ESK Special Offer applied to it, but only where this Confirmed Appointment remains as currently scheduled; or, this Confirmed Appointment is Rescheduled to be attended on any available day no more than 28 days from the date the previous Appointment Confirmation Email or Confirmed Appointment Notification was sent by Focused Therapy London. Under any other circumstances this Confirmed Appointment will no longer be available to have this EKW Special Offer applied to it or benefit from its Discounted Appointment Costs
  • Where Focused Therapy London's Standard Prices for a Single Appointment change and are updated on this Website, the Essential Key Worker Appointment Costs shown in the EKW Appointment Costs section above will also be changed on the same day for either one or both of the Clinics (as relevant). Any new request to schedule a Confirmed Appointment applying this EKW Special Offer which is received by Focused Therapy London after the date and time after any change to the Essential Key Worker Appointments Costs is made on this Website, will only be available at the most up to date Essential Key Worker Appointment Costs newly displayed under the relevant Essential Key Worker Special Offer Appointment Costs Table shown above
  • This EKW Special Offer is not available to be used in conjunction with any other Special Offers currently or previously available from Focused Therapy London, nor is any Confirmed Appointment which benefits for this EKW Special Offer’s Discounted Appointment Costs able to form part of any Regular Set or Monthly Set

Booking an Appointment under this Essential Key Worker Special Offer

Please ensure before asking to apply this Essential Key Worker Special Offer to any Appointment Arrangement or request to schedule a Confirmed Appointment, that the Attending Client has the required Eligibility and is able to provide the necessary Supporting Documentation to confirm their Eligibility status to Focused Therapy London where this will be their first Confirmed Appointment scheduled under this Special Offer.

Once this has been checked, please fill out and submit an Appointment Booking Request form ensuring you apply to receive this Special Offer (recommended method), or alternatively if you are already a previous Appointment Owner, you can also do so via text message, email or WhatsApp instead if preferred.

Please be aware: By making any request to schedule a Confirmed Appointment, or requesting to put any Appointment Arrangement or Special Arrangement with Focused Therapy London in place, applying this Special Offer to it, you are agreeing to the most up to date versions of the following:

For ease of reference in case you, or where relevant your designated Attendee, need to Cancel or Reschedule any Confirmed Appointment or Requested Appointment, a summary of the Cancellation / Rescheduling Policy which forms part of the Terms of Service can be found at the following link: Cancellation / Rescheduling Policy Summary.