North London Clinic in Crouch End

There is no reception desk at the Haelan Clinic as all of the related staff work within the Haelan Centre shop. Access to the Clinic building can only be gained by sending the required text message a maximum of three minutes in advance of your Appointment Start Time at the current stage of the pandemic. Once your message is received I will reply to it as quickly as I am able to so that you know I am aware you have arrived, and I will come to the front door to let you in to the building in person. This restricted access policy has been put in place at the current time to maintain a Covid-Secure environment and ensure no overcrowding occurs in communal areas of the Clinic.

Please do not try to use the buzz door entry system as it has been fully disabled by the Clinic until further notice and pressing any of the treatment room doorbells will not notify anyone that you have arrived for your Appointment or gain you access in to the building. Please send an email to Focused Therapy London instead should you have any issues gaining access to this building and be unable to send a text message for any reason.

If you arrive in the area early please be aware I will be sterilising and airing the treatment room in advance of your Appointment and will therefore not usually see your text message or be able to come downstairs and let you in early. There is though a local small green area with benches on the main high street where you can wait in advance of your Appointment if you arrive early as well as numerous local shops, cafes and bakeries if needed in the surrounding area.

Upon gaining access to the Clinic you will be asked to sanitise your hands and log in at the building before going upstairs for your Appointment. At the current time only the bathroom on the top floor is available for use, with the one on the middle floor reserved for the Haelan Centre shop staff only.

The seated waiting area on the top floor is also not currently available to use to prevent overcrowding in the Clinic; and access to filtered drinking water has also been temporarily suspended. Please ensure to bring your own drinking water with you to your Appointment.

The Haelan Clinic is only accessible by stairs, if this is an issue at all please see the below note as four out of the five of the Clinic treatment rooms are located on the second floor of the building and the fifth can be found on the first floor.

Please note: Should climbing stairs be any issue for you, or where relevant your Attendee, please send me a Query in advance of scheduling a Confirmed Set or Confirmed Appointment at the Haelan Clinic. This will allow us to discuss alternative treatment room possibilities that may be able to be arranged or the option of receiving an Appointment in Central London instead, as the Central London Clinic has treatment rooms on the ground floor. Alternatively, if climbing some stairs is possible, Focused Therapy London can enquire in advance with the Haelan Clinic about times it would be possible for an Appointment to be scheduled in their treatment room on the first floor, so lesser stair climbing is required.