Appointment Booking Request

Please ensure that all Booking Information provided is accurate and able to be relied upon, as a 24 hour Booking Information Reliability Period applies from the time any Appointment Booking Request is received by Focused Therapy London, as detailed within the Appointment Booking section of the Terms of Service.

On this basis, should you want or need to Cancel or request to Reschedule any Requested Appointment, whilst any relevant Booking Information Reliability Periods continue to apply in relation to it, you must ensure to do so in accordance with the Cancellation / Rescheduling Policy Summary in the same way that is necessary in relation to a Confirmed Appointment.

Focused Therapy London always seeks to provide a personalised response to any Appointment Booking Request, whether this is to send an Appointment Confirmation Email; provide alternate Appointment availability for consideration where unable to schedule any Requested Appointment based on the Booking Information that has been provided; or, to provide business bank account details for the payment of any required Appointment Deposit, as soon as it is possible to do so within the Standard Contact Times detailed below.

You will additionally be sent an interim notification, to keep you updated on the progress of your Appointment Booking Request, where the only delay in scheduling your Requested Appointment as a Confirmed Appointment is either due to Focused Therapy London awaiting necessary feedback from the relevant Clinic; or, to notify you that payment of any required Appointment Deposit has not as yet been received from the Appointment Owner, where you are their designated Attendee.

Where an Appointment Booking Request is received by Focused Therapy London within the above Standard Contact Times, it will usually be read and start being processed on the same day. As such the Booker can usually expect to receive a personalised response in relation to it on the same day except in exceptional circumstances, sometimes late in to the evening especially on busy Clinic days; and, an Appointment Confirmation Email where their Requested Appointment is able to be scheduled as initially requested within a maximum of 24 hours of the time the Appointment Booking Request was received by Focused Therapy London, except where either the Appointment Owner and/or where relevant their designated Attendee have confirmed an Extension to the Booking Information Reliability Period is acceptable where notified by Focused Therapy London there will be a delay in confirming the Requested Appointment as a Confirmed Appointment; or, there is any significant delay in Focused Therapy London receiving prompt payment of any required Appointment Deposit payment where one is required to be paid by the Appointment Owner.

Where an Appointment Booking Request is received by Focused Therapy London outside of the above Standard Contact Times, it may only be read and start being processed from the commencement of the next relevant Standard Contact Times period. As such a proportionate time delay may occur before the Booker can expect to receive a personalised response in relation to their Requested Appointment. Focused Therapy London will additionally usually have time to check for any Appointment Booking Requests received over the weekend, but will usually only be able to provide a provisional response, rather than an Appointment Confirmation Email, until the following Monday afternoon or evening should Clinic staff be unavailable to confirm any necessary treatment room arrangements over the weekend period.